Travel Disruption Updates

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Alitalia - Repro Policy Summer 2018

11:31AM
07 Nov 2017

Alitalia



07.11.2017
REPRO POLICY SUMMER 2018

Dear Agent,
Guests booked on cancelled/re-scheduled flights have the right to select one of the following options, according to REG EU261/2004. Travel Agencies are requested to inform their clients in a timely manner.
POLICY REPRO REBOOKING POLICY Without any penalty, new date of travel to be within 15 days before or after the departure date of the cancelled/re-scheduled flight on:
• AZ operating and AZ marketing SkyTeam flights, in the same booking class or in the first available one, same cabin
• AZ marketing not SkyTeam, in the same booking class
Rebooking / Reissue must be completed no later than one month from the flight schedule change.
The original duration of stay to be preserved.
REROUTING
Without any penalty, new date of travel to be within 15 days before or after the departure date of the cancelled/re-scheduled flight, as follows:
• AZ operating and AZ marketing SkyTeam flights, in the same booking class or in the first available one, same cabin
• AZ marketing not SkyTeam, in the same booking class
Travel must be done via intermediate point on the same origin and destination.
Rebooking / Reissue must be completed no later than one month from the flight schedule change.
The original duration of stay to be preserved.
CHANGE OF ORIGIN AND/OR DESTINATION The full or partial value of the original ticket may be used to buy new Alitalia tickets.
The new fare must be recalculated using the applicable fare for the new origin/destination.
Reservation must be finalised within one month from the original flight date, without change fee.
REFUNDFull Refund, without any penalty, of completely/partially unused ticket in the original form of payment.
GENERAL RULES
Schedule Changes of more than 5 hours: Should the passenger not be able to accept the re-scheduled departure time, he may request to be re-booked/re-routed (via intermediate point on same O&D) without any penalty. Should the Carrier be unable to offer any alternative suitable flight, the passenger may forfeit the ticket and request the Carrier to refund the amount paid, without any penalty, of the completely/partially unused ticket in the original form of payment.
TICKET REISSUE E-ticket must be reissued free of charge inserting in the ‘Endorsement and Restriction’ box the authority code “
”. SCHEDULE CHANGE S18
For further information, please check your GDS or contact your local Alitalia Trade Support Team
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