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Alliances - Japan Airlines migration to Amadeus

17 Nov 2017

British Airways Update

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Alliances - Japan Airlines migration to Amadeus Earlier this week Japan Airlines (JL) migrated to the Amadeus reservations system. As a result of the migration there are a number of both BA*JL and JL*BA bookings that have been cancelled in error. We are working with JAL to find a solution, but in the interim period you may retrieve bookings where the space has been cancelled and is not visible in the PNR. In the event of retrieving one of these PNR’s you should follow the process below: For BA*JL bookings Rebook the customer onto the same BA*JL flight in the same booking class as originally booked. If the same booking class is not available rebook then lowest available class in the same cabin If there is no space in the same cabin please rebook the customer onto the next available flight with space available in the same cabin Update the PNR with the following remark – ‘SECTORS CANX DUE JL SYSTEM ISSUE’ Reissue ticket coupons using ATU There is no need to queue the booking to Codeshare Queries for assistance For JL*BA bookings · If a JAL ticketed customer on a cancelled JL*BA contacts you, please Call-Pass Through to JAL so they can rebook the customer in their PNR or advise the customer to call JAL direct · For urgent departures, BA’s Airport staff will assist any JAL ticketed customers in accepting them for their BA flight We will provide further updates where necessary. Thank you for your cooperation and please apologise to our customers for any inconvenience this has caused.

Regards, British Airways

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