Travel Disruption Updates

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Cancellations 16 January 2018

04:44PM
16 Jan 2018


_____________________________
From: Eurostar4agents
Sent: Tuesday, January 16, 2018 16:13
Subject: Cancellations 16 January 2018
To: Claudia Collins



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DISRUPTION 16.01.18

Following a fatality involving Eurostar train 9018 (10.24 departure from London to Paris) on the French LGV line near Longueil, we have cancelled 4 Eurostar trains today.

Cancelled trains are:

9036 - 15:31 departure from London to Paris
9050 - 19:01 departure from London to Paris
9043 - 16:13 departure from Paris to London
9059 - 20:13 departure from Paris to London


Passengers are being re-accommodated at the station, however customers affected by these cancellations can choose to apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it isPRIOR to the booked travel date and time

* Rebook the same booking class on the new date if available.
* If the original booking class is not available, book the next available booking class within the same cabin class.
* Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO Cancellations 16 January 2018
* There is no need to collect the additional fare or exchange fee.
* IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it isPAST the original booked travel date and time

* Create a new booking and ticket as normal
* The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
* If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking togds.helpdesk@eurostar.comrequesting that the fare difference be refunded via an ACM.
* IMPORTANT: The new ticketmust be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due tocancellations 16 January 2018" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email toeurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.



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