Travel Disruption Updates

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Cancellations 7th of February 2018

09:58AM
07 Feb 2018


DISRUPTION 7th of February 2018

You may already know that our services are currently subject to disruption. This is due to weather conditions. The following trains have been cancelled :

9019 - Paris to London at 10.07am
9028 - London to Paris at 13.31

Customers affected by the cancellation of our services can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time
• Rebook the same booking class on the new date if available.
• If the original booking class is not available, book the next available booking class within the same cabin class.
• Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 7th of February 2018.
• There is no need to collect the additional fare or exchange fee.
• IMPORTANT: The exchange and reissue must be completed before the train is due to depart.
To exchange ticket if it is PAST the original booked travel date and time
• Create a new booking and ticket as normal
• The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
• If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to mailto:gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
• IMPORTANT: The new ticket must be booked in a new PNR


Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 7th of February 2018 in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to mailto:eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.


Passenger requests a refund

Please email mailto:eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.


If you require a refund, please emailmailto:eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check https://eurostar4agents.us1.list-manage.com/track/click?u=5e69c180d16d4ffd52af4ea88&id=ac1191a040&e=a594e93cde for further updates.


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Our mailing address is:
Eurostar International Ltd
Times House
Bravingtons Walk, London N1 9AW
United Kingdom

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