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Singapore Airlines Waiver Guidelines Hurricane & Tropical Storm Harvey

29 Aug 2017


Singapore Airlines Waiver Guidelines Hurricane & Tropical Storm Harvey

Dear Trade Partner,

Due to the current situation in Houston, please be guided by the following policy when handling requests of customers booked on SQ flight to/from Houston who wish to change or cancel their travel plans. Please note that these also apply to Redemption tickets.

Please be advised that we anticipate to operate the MAN IAH MAN as soon as possible however we strongly advise passengers booked up to the 04th of September 2017 to review their journey plans.

Background Event and Affected Flights

Hurricane Harvey & Tropical Storm Harvey

The following flights would be eligible:
(SQ52 / SQ51)


Eligible For Waiver

Passengers holding SQ / MI tickets.


Applicable Ticket Issuance date

On or before 26Aug17.


For Travel to/from



Applicable Flight Date

26 August 2017 - 4 September 2017 (dates inclusive).



Full Refunds will be accorded upon request for all tickets (including non-refundable tickets).


Waive applicable Ticketing Fees (Refunds)



Re-booked Travel Permitted Until

31 October 2017 (Date of out-bound travel commencement).


Waive applicable Ticketing Fees (Re-booking)



Fare Top Ups for Re-routing

Fare top-ups, where applicable, will continue to apply for re-routings to any other destination(s).


Waive applicable Ticketing Fees (Re-routing)

Yes, but ADC remains applicable.

1/ For full refund, please use blanket waiver code R15983

2/ For flight re-protection, please book the lowest available RBD within the same cabin and reissue the ticket using waiver code B15983

3/ For unticketed bookings, flights should be re booked subject to availability and tickets issued in accordance with applicable fare conditions. This rule will apply with the exception of unticketed IT bookings where we will honour the fare. Please use waiver code B15983

We apologise for any inconvenience caused.

Please circulate internally to all staff concerned. Should you have any queries, please contact your UK SIA Sales Office.

We would like to thank you for your continued support.

Best Regards,
Singapore Airlines - UK B2B Sales Support
UK Reservations: 0871 200 8088
UK Sales Support: 0208 563 6722
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