Travel Disruption Updates

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VSbulletin 040 - UPDATE Adverse Weather Disruption: London Gatwick (LGW) London Heathrow (LHR)

09:06AM
01 Mar 2018



Claudia Collins
Business Development Executive
The Advantage Travel Partnership
21 Provost Street
London N1 7NH
Direct: 020 7324 3981
Department: 020 7324 3932




From: Virgin Atlantic [mailto:no-reply@vsflyinghub.com]
Sent: 28 February 2018 17:59
To: Claudia Collins
Subject: VSbulletin 040 - UPDATE Adverse Weather Disruption: London Gatwick (LGW) London Heathrow (LHR)


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VSbulletin 040 - UPDATE Adverse Weather Disruption: London Gatwick (LGW) London Heathrow (LHR)

We need to let you know that due to the weather conditions in the South East of England we are offering customer’s travelling to, from or through LGW and LHR on 1 and 2 March 2018 options to rebook to a later date or re-route via another gateway if travelling onward.
Date
Destinations
01 – 02 March 2018
New York – Kennedy, NY (JFK)
Newark, NJ (EWR)
Boston, MA (BOS)
Hartford, CT (BDL)
New York – LaGuardia, NY (LGA)
Newburgh, NY (SWF)
Philadelphia, PA (PHL)
Providence, RI (PVD)
White Plains, NY (HPN)

Rebooking Policy:
1) Re-book for travel on or before 10 March 2018
• Rebook the same booking class on the new date if available until 10 March 2018
• If the original booking class is not available, re-book in lowest available booking class in the same cabin.
• Only rebook on VS or VS*
• Update the SI field with the following information:

SI VS INVOL FOC DATE CHANGE DUE TO SOUTH EAST OF ENGLAND WEATHER
• Please reissue tickets to include “INVOL DATE CHANGE DUE SOUTH EAST OF ENGLAND WEATHER”. In the endorsement box and where supported precede the fare calculation with an “I-“
Tickets must be re-issued and rebooked no later than 10 March 2018.

2) Re-route between same Origin and Destination on or before 10 March 2018
• Rebook the same booking class on the new date/route if available until 10 March 2018
• If the original booking class is not available, re-book in lowest available booking class in the same cabin.
• Only rebook on VS or VS*
• Re-route only applicable on unused tickets. The customer will need to pay any additional fare and taxes.
• Update the SI field with the following information:

SI VS INVOL FOC DATE CHANGE REROUTE DUE TO SOUTH EAST OF ENGLAND WEATHER
• Please reissue tickets to include “INVOL RE-ROUTE DUE TO SOUTH EAST OF ENGLAND WEATHER ”. In the endorsement box and where supported precede the fare calculation with an “I-“
Tickets must be re-issued and rebooked no later than 10 March 2018.
Refunds – will be as per the fare conditions of the ticket.

In the event of a flight, being cancelled please find information on our Customer Flight disruption policy by visiting http://virginemail.chtah.com/a/hBaluigB8aaHUB9laV4NssA4-iE/vatp2
For the most up to date information on any forth coming disruptions, please visit our website: http://virginemail.chtah.com/a/hBaluigB8aaHUB9laV4NssA4-iE/vatp3
For Delta’s up to date information please visit Delta Pro http://virginemail.chtah.com/a/hBaluigB8aaHUB9laV4NssA4-iE/vatp4
In addition UK mobile phone users can update their mobile phone details in ‘http://virginemail.chtah.com/a/hBaluigB8aaHUB9laV4NssA4-iE/vatp5’ in order for us to send text messages in the event of further disruptions.
If you have any questions about VS operated flights, please contact Sales Support at mailto:sales.support@fly.virgin.com or on +44344 2097705. For US travel agents only:001 855 485 9064 or for DL operated flights please contact UK Delta Sales Support on 0800 783 0747 or Email mailto:SalesSupport.uk@delta.com
For all other VSbulletin information, please visit http://virginemail.chtah.com/a/hBaluigB8aaHUB9laV4NssA4-iE/vatp6.

















If you have any questions please contact our Sales Support team on 0344 209 7705.
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