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Air Mauritius Rebooking / Cancellation Guidelines: Outbreak of plague in Madagascar

10:18AM
13 Oct 2017
- Air Mauritius


Bulletin

Date

13th October 2017

Subject

** Air Mauritius Rebooking / Cancellation Guidelines: Outbreak of plague in Madagascar **


Dear valued Partner,

In light of the plague outbreak in Madagascar, Air Mauritius has issued the following rebooking and cancellation guidelines for affected passengers who hold MK documents (239) on Air Mauritius flights for travel until 31 October 2017 to/from Antananarivo Madagascar (TNR):

Waiver Guidelines:

[*] For tickets already issued on MK document (239), for travel until 31 October 2017 to/from TNR on MK flights.
[*] Passengers may change their bookings and such changes will be allowed without penalty. All penalties will be waived provided changes are for travel up to end of 31 October 2017.
[*] Passengers will be charged for any additional amount resulting from higher RBD's being rebooked, higher seasonality or different applicable fare due to different validity.

[*] An EMD for further transportation on MK flights will be issued by MK for ticketed passengers who wish to cancel their trips - please email ukreservations@airmauritius.com. All penalties will be waived provided cancellations are effected latest on 31 October 17(inclusive).

When re-issuing please use the following authority: "INVOL REISSUE DUE TNR PLAGUE LONTOMK884 "

Please note for un-ticketed bookings, flights should be re-booked subject to availability and tickets issued in accordance with applicable fare conditions.
All other rules and conditions of the applicable fares still applies. We kindly ask to communicate these changes to our customers for a smooth travel experience on Air Mauritius.


Air Mauritius is monitoring the situation closely and will provide an update accordingly after 31 October 2017.



We kindly request that this notice is passed to all relevant members within your company.

If you have any questions or queries, please do not hesitate to contact our Trade Sales Team on 0208 834 5800 Monday to Friday from 09.00am to 17.30pm or you can email us at ukreservations@airmauritius.com


We thank you for your continued support of Air Mauritius and we look forward to assisting you in case of any future queries.

Warmest regards,

James Casey
Sales Support Supervisor UK & Ireland

Air Mauritius Ltd, Chiswick Place, 272 Gunnersbury Avenue, London, W4 5QB
Email jcasey@airmauritius.com Websites www.airmauritius.biz / www.airmauritius.com / www.airmauritiusacademy.com T +44 208 834 5801 Sales +44 208 834 5800 option1

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